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  GOT QUESTIONS?

SpiritSupportGroup members who have questions about online support....

If your question is not answered here, please Contact Us.

 
 

HOW TO...

Become a Member

Edit Your Profile

Add Your Photo(s)

Change Your Photo(s)

Remove Your Profile

View the Profile
of Someone Who Contacts You

Contact SpiritSupportGroup.org

FREQUENTLY ASKED QUESTIONS...

How will people contact me?

How long will I be listed in New Additions?

Do I have to give my age?

 
 

Q: How can I contact SpiritSupportGroup.org?

A: You can e-mail us at info@SpiritSupportGroup.org, or click on the Contact Us link on the lower left panel. You can also contact us by snail mail at SpiritSupportGroup.org 2650 N. Military Trail, #220, Boca Raton, Fl 33431.

Q: How do I fill out a SpiritSupportGroup.org application?

A: To place your listing, go to the SpiritSupportGroup application form. Fill it out, making sure to click to finish all three pages of the form including all four essay questions. Please look over your answers carefully. Make sure you complete the administrative info section after the Free Membership Application. The Administrative Info has your confidential information and subscription options and the Free Membership Application creates your online personal profile. You will receive a confirmation that your application is completed and excepted via e-mail.

Q:How do I remove my profile from SpiritSupportGroup.org?

A: Click on Postpone Your Membership here or on the Member Services page. Then enter your Member ID# and let us know why you chose to postpone your membership. Your request will be processed immediately.

Q: I would like to edit my profile, how is this done?

A: All you need to do is click on Update Your Profile here or on Member Services. How much does it cost? There is no charge to make changes to your profile. Editing your profile could be changing your age, your headline, your essay questions, etc. If you move, change your mailing address, billing address, phone number or any of your confidential information; please click on Confidential Information under "Member Services" to make these changes to your personal information.

Q: How can I add a photo to my profile?

A: You are able to up load your photos yourself by clicking on Photo Submission here or use the link on the Member Services page. There is no charge for submitting and uploading your photos.

Q: How can I change my photo(s)?

A: You can remove photos and replace them on your own without any charge. If you need your photo scanned, please send us your photo(s). For a $5 charge per photograph, we will scan, crop and upload your photos to your profile. Please send a SASE with your photo, slide or negative and we will return your photo. SpiritSupportGroup.org is not responsible for damage or loss of photographs. Please give us authorization to bill your credit card. If you would like to use a different credit card than the one we have on record, please give us the new number, card type, and expiration date. Please include your SpiritSupportGroup Membership ID# with your request. Just e-mail us this information to: info@SpiritSupportGroup.org. Or send your photo print(s) by regular mail to be scanned (with your Member ID# on the back of each photo) and credit card information to: SpiritSupportGroup.org 2650 N. Military Trail, #220, Boca Raton, Fl 33431.

Q: Do you have any suggestions or requirements on photo submission?

A: We will not except any nudity or partial nudity. You must have permission from the photographer that you can copy and use the photograph on your profile. Please use the utmost discretion in choosing your photo(s). It's best to submit a close-up head shot and a full body photo. We have the right to reject any photo(s) we deem unacceptable or inappropriate. And dimensions? Our photo dimensions that we use on your profile are 250 x 250 pixels at 72 dpi. Please do not send us a photo any larger than 640 x 480. Your photo may appear smaller that it is, but members will be able to double click on your photo to enlarge and see the whole photograph.

Q: Do I need to send my photo when I send the application?

A: Your application will be fully processed when we received it in it's complete state (text and photo). You may send additional photos (up to three photos per profile) after you have submitted your application. You may also submit without a photo and then decide to place a photo after you submitted your text only application. The cost of your application is free with or without a photo; but we always recommend for the best results to submit multiple photos with your profile. There is no fee for submitting up to 3 photos.

Q: Do I have to give my age?

A: Yes, your exact Date of Birth will be asked for on the Administrative Info section of the application and will not be published. Your age will be asked on your Membership Application and will be published on your member profile.

Q: When will I see my profile posted?

A: Your profile will be posted immediately after electronic submission and your photograph(s) will be posted approximately within a week. If you are sending your application via fax or snail mail, it may take up to 10 days to process your application and post your photo(s) after receipt of your application.

Q: How long will my profile stay online?

A: Your profile will stay online indefinitely. Your membership is FREE and unless you advise us to remove your profile it will remain on SpiritSupportGroup.org indefinitely. Your paid subscription determines how long you are able to contact other members. Your credit card will be billed automatically at the subscription rate you signed up for. Unless you contact us to cancel your subscription, your credit card will be charged for the determined amount on your subscription application; either monthly, three month intervals, six month intervals or yearly.

Q: How will people contact me?

A: Your e-mail address will be automatically submitted once you send us the completed SpiritSupportGroup.org Membership Application. You will then be given a membership ID# so that your e-mail address will remain unpublished to other members. SpiritSupportGroup.org will notify you when you are contacted by another member, with that member's profile ID#. You can then locate this member by their Member ID# in Lookup Profile. After reviewing the profile you can choose to "E-mail" or contact the member or "No Thank You" or decline this member.

Q: How do I look at someone's profile who contacts me?

A: The member's ID# will be available to you when you are contacted, so you can click on Lookup Profile on the top navigation buttons (after login) or on the Member Options dropdown menu. Enter their member ID# and click on "View Profile."

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